Please contact us for information, advice, and prescription refills. Call us at 510-835-9610.
The West Oakland Health Pharmacy staff will be happy to assist you with your prescription refills, simply call (510) 302-3750 between 8:45am and 4:45pm. Remaining refills are indicated on the lower left corner of the prescription label. Refills are eligible 4 to 5 days prior to running out of medications. Generally our wait time is 10-20 minutes, calling in ensures your medications are ready when you arrive (please keep in mind refills called in or requested in person after 4:45pm will be ready the next business day).
If you receive prescriptions from other pharmacies discuss them with our pharmacist to ensure you are not taking medications that do not work well together.
If you run out of medication and have no refills remaining, you must call your provider to request that your medication be renewed at least 5 days prior to running out. Leave a message and the medical unit will return your call, usually the same day.
In most cases, your provider may want to see you in person prior to renewing your medication to ensure that your medication is still needed and to consider possible changes to address your health concerns. In some cases, your provider may authorize a renewal over the phone without requiring a clinic visit. In addition, you should bring other medications you are taking when you come for your appointment so your provider and pharmacist can check for possible harmful drug interactions.
Monday through Friday 8:45am to 5:15pm closed for lunch between 12-1pm. The clinic’s front entrance closes at 5pm. If you plan to arrive after 5pm, please enter through the back parking lot entrance, the security guard will let you in.