West Oakland Health Council patients have the right to:
West Oakland Health Council patients have the responsibility to:
The Council is dedicated to providing care that meets high standards of quality and safety. We are proud of our Continual Improvement Results:
Source: CHCN (Assoc. of 8 Alameda County Health Centers)
If you wish to compliment us for the care you received, or wish to express a concern, we would like to hear from you. Comments may be placed in Suggestion Boxes located in each of our facilities, or given to one of our staff. You may also speak directly with our Social Services Department (835-9610, extension 3674).
If you are unable to resolve your concern, you may communicate in writing with the Council’s Executive Director. He will investigate your concern and respond to you in writing within 10 working days. If you remain unsatisfied, you may appeal your concern to the Board of Directors; the Board will respond within 90 days.
In addition, you may communicate any concerns you may have about safety, or the quality of care, treatment or services, to the Joint Commission at the following address:
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181