Medical care and related ancillary services (laboratory, radiology, health education, social services) are available to everyone, regardless of ability to pay.
The Women, Infants and Children Program (W.I.C.) is restricted to pregnant women and young children from families meeting income eligibility guidelines.
Adult Day Health Care (ADHC) is restricted to clients who have been screened by a physician and determined to be in need of Adult Day Health Care services (generally frail elderly and disabled individuals).
The Every Woman Counts Program, for subsidized breast and cervical cancer screening, is limited to women meeting State income eligibility guidelines.
Mental health clinical services are generally open to clients who have been pre-screened by Alameda County's ACCESS Program and who have been referred from that Program to the Council's Mental Health Department.
Mental health school based programs are available to children covered by the State Medi-Cal program.
Most substance abuse treatment services are available to all regardless of ability to pay although certain programs require a court referral. WOH's residential recovery program is only available to men.
Procedures for scheduling appointments and for registration vary by type of service, and change from time to time.
It is recommended that patients call the desired service site or program to inquire about current registration procedures.
Medical and dental patients are encouraged to schedule appointments in advance. In most cases this will result in faster services and less waiting time.
The registration process may include eligibility verification. It is recommended that patients bring documents with them to establish identification, insurance status and proof of Alameda County residency.
A patient with private insurance should bring a current insurance carrier identification card.
When patients are registered they are given a blue identification card. The card will be imprinted with important identification information and should be saved for future visits.
There is a charge for the replacement of lost identification cards.
Most services will be covered by Medi-Cal, Medicare, Alameda Alliance or Blue Cross, Healthy Families, State Office of Family Planning, Alameda County or the U.S. Public Health Service.
Self-pay and co-paying patients are asked to pay for care at time of service.
A sliding fee is available. Fees vary based upon the type of service(s) being provided and are generally adjusted according to income and family size.